Support

Questions, problems or ideas? Email support@pacepack.run. We usually answer within a couple of days.

How do I join a session?

Ask the host for the code. Tap Join on the home screen and type it or scan the QR code, or open the invite link the host shares.

I don't hear the voice

Turn the volume up. The silent switch doesn't mute PacePack. If you use Bluetooth headphones, check that they are connected before the session starts. Voice settings are in Profile.

Pro and the free trial

Pro unlocks the full program library, building and saving your own programs, unlimited runners and your full history. Eligible new subscribers get a 7-day free trial. On a new phone, sign in with Apple in Profile, or use Restore purchases.

Cancel a subscription

Subscriptions are managed by Apple: Settings → your name → Subscriptions, or Profile → Manage subscription in the app. Cancel at least 24 hours before the period ends to avoid the next charge.

Delete your account

Sign in with Apple in Profile, then tap Delete account. Your programs and history are deleted. Deleting the account or the app does not cancel a subscription; cancel it in the App Store.